Privacy Policy

01Introduction

CodePair Innovations (“we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, why we collect it, how we use and store it, and the choices available to you.

This policy applies to our website, our client communications and the software development services we provide. By using our website or engaging our services, you agree to the practices described here.

02Information Collection

We collect information in the following ways:

• Information you provide directly — when you complete our contact form, request a quotation, email us, call us or message us on WhatsApp.
• Information collected automatically — technical data such as browser type, device type, operating system, referring pages, approximate location derived from IP address and pages visited on our website.
• Project information — documents, requirements, credentials and data you share with us so that we can design, build, test or support your software.

03Personal Information

The personal information we may collect includes:

• Full name and designation
• Email address
• Phone or WhatsApp number
• Company or organisation name
• Project subject, requirements and any details you include in your message
• Billing details required to raise invoices for engaged services

We ask only for the information we genuinely need to respond to your enquiry and deliver our services. We do not knowingly collect personal information from children under the age of 16.

04Cookies

Our website may use cookies and similar technologies to remember your preferences (such as light or dark theme), keep the site secure and understand how visitors use our pages.

• Essential cookies — required for the website to function correctly.
• Preference cookies — remember settings such as your selected theme.
• Analytics cookies — help us measure traffic and improve content; these are aggregated and do not identify you personally.

You can control or delete cookies through your browser settings at any time. Disabling certain cookies may affect how parts of the website behave.

05Data Usage

We use the information we collect to:

• Respond to your enquiries and provide requested quotations
• Deliver, maintain and support the software and services you engage us for
• Communicate project updates, timelines, invoices and support notices
• Improve our website, services and customer experience
• Prevent fraud, misuse and unauthorised access to our systems
• Comply with applicable legal, tax and regulatory obligations

We do not sell, rent or trade your personal information. We do not use your project data to train external systems or share it with competitors.

06Third Party Services

To operate efficiently we rely on trusted third-party providers. Depending on your project, these may include:

• Cloud hosting and infrastructure providers
• Email, communication and project management platforms
• Analytics services used to understand website usage
• Payment gateways and accounting software used for invoicing
• Push notification and messaging services integrated into your application

These providers process data only as needed to deliver their service and are bound by their own privacy commitments. Our website may also link to external sites; we are not responsible for the privacy practices of those websites.

07Security

We apply reasonable technical and organisational measures to protect your information, including:

• Encryption in transit using HTTPS/TLS
• Access controls limiting data access to authorised team members only
• Secure credential storage and periodic rotation of access keys
• Regular dependency updates and security patching
• Backups and recovery procedures for client systems we maintain

While we take security seriously, no method of transmission or storage over the internet is completely secure. We cannot guarantee absolute security, but we do commit to notifying affected clients promptly if a breach materially affects their data.

08Data Retention

We keep personal information only for as long as it is needed for the purpose it was collected, or for as long as required by law, tax and accounting obligations. Enquiry data from prospects who do not engage us is generally removed within 24 months. Project data is retained for the duration of the engagement and any agreed support period, after which it can be returned or deleted at your request.

09User Rights

Subject to applicable law, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information where we have no legal duty to retain it
• Object to or restrict certain processing of your information
• Request a copy of your data in a portable format
• Withdraw consent for marketing communication at any time

To exercise any of these rights, email us at info@codepairinnovations.com. We respond to verified requests within 30 days.

10Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. The revised version will be posted on this page with an updated date. We encourage you to review this page periodically.

11Contact Information

If you have questions about this Privacy Policy or how we handle your information, please contact us:

• Company: CodePair Innovations
• Email: info@codepairinnovations.com
• Phone: +918469220150 / +916354038739
• Business hours: Mon – Sat, 10:00 AM – 7:00 PM